Answer
Jan 02, 2023 - 09:15 AM
Hello, Let me reach out to our rep at Aura Air and see why this may be happening. When did you order it? If you ordered from us, I can look up your order directly too. Please contact us to arrange a warranty if still within the warranty time frame.
Thank you,
Barb at USAirPurifiers.com
Thank you,
Barb at USAirPurifiers.com